Today there is no way we can talk about any project and its success unless it involves quality management at all its stages. To start with we should answer the following question: what is quality? While we could endlessly discuss the “true” meaning of quality and find hundreds of possible official definitions on the internet, in the context of project quality management quality is simply defined as the level at which project stakeholders’ requirements are met from the project deliverables.
Furthermore, quality management in project management represents creating and following adequate policies and procedures in order to ensure that a project meets the defined requirements from the stakeholders’ perspective. In other words, project quality management encompasses the processes and activities that are used to achieve the satisfaction of all its stakeholders, not only the quality of the project deliverables.
Also, the project quality management could be defined as a process which ensures that all the activities, related to the project, are efficient and effective with the respect to the project objectives and the project performance.
However, managing project quality has, until recently, been a project function assumed to be accomplished by the quality control office or manager. Today, quality management is a task and responsibility of each project stakeholder. It is everyone’s business!